HELP/FAQ

PAYMENTS

Are payments on the website secure?

All transfers on our website are secured. HAYAGREVA has an SSL (Secure Socket Layer) scripting system to protect all your personal information. Your credit card is also checked with its number, its expiry date, and the cryptogram. Before any order goes through an authorization request is sent to the bank to detect and stop any transaction from non-existing, stolen or lost cards.

How to pay?

Payments can be done either by a credit or debit card or Paypal (a secure and well-known payment system that scripts all details) only. If you have a gift card or a voucher you just have to fill in the “gift cheque” entry with the number that is written down. Our website accepts the following cards: Visa, MasterCard, American Express. An automatic authorization request will be sent to your bank for the amount of your order.

PRODUCTS

If the size of my accessory is not right, is an exchange/refund possible?

If the size of your item isn’t correct, you can return or exchange it within 14 days from the date of delivery of your order. Refer to the ‘Returns & Exchanges’ heading of our FAQ.

The colour of the item is different in the photograph than in reality

Colours may slightly differ between the photo and reality. Remember that our accessories are not treated when they leave the workshop and it is therefore normal that the leather is lighter than the images on our website.

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